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Extend prospect and customer base. Your brand and offering can reach a larger prospect base than it might through traditional media due to social media’s strong audience numbers, especially on sites like Facebook.

Support entire purchase process. While some media formats focus on  intent initiation and conversion-to-purchase, social media provides useful information at every step of the buying cycle including: need initiation and research, engagement, purchase, post-sales support including returns and additional product purchase, and advocacy.

Aid search marketing. Marketers can enhance their search marketing efforts by using a variety of social media platforms. The major options that appear in search engine results are YouTube, Flickr, Facebook and Twitter.

Build relationships with fans, advocates and the general public. Social media can help support your biggest fans and influencers who in turn can enhance the information that your prospects and customers gather and share.

Monitor your reputation. Regardless of whether your firm actively participates on social media platforms or not, it’s critical to monitor what’s being said about your brand and/or offering and the sentiments surrounding these conversations. Since this happens without your firm’s involvement, be prepared because positive user support can turn negative in a heartbeat!